The Metropolitan
       experience

At Metropolitan Life, we’re committed to helping you plan for and achieve your financial life goal by offering you a wide basket of insurance products that are designed to meet your needs.

As one of the largest long-term insurance companies in South Africa, our ambition is clear: we want to empower every household with our products. What we offer is more than a funeral, life or retirement and investment policy, we offer you a life-long partnership with a Metropolitan financial adviser who will work together with you to plan at every life stage. That’s why our business is centred around providing leading insurance solutions that keep you at the heart of everything we do.

Our claims process

Our Metropolitan policy claims process is one of the most efficient in the industry. We offer a paperless claims process on some of our Metropolitan insurance plans, and this allows us to pay up to 86% of our funeral cover claims within 24 hours. Your Metropolitan financial adviser can guide you through the process and let you know which forms and documents you need. Alternatively, the digital claims channels are available at your convenience.

Not sure what you need?

No problem. Let's start with your financial goals and take it from there.
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Secure your future with Metropolitan

At Metropolitan, our strategy is strongly anchored in our purpose - to help our clients achieve their financial life goals.

Our clients. Our everything.

You voted us No.1 for customer satisfaction; because we always put you, our clients first. We know that no one's journey is the same. That's why we have a range of flexible solutions that give you and your loved ones the freedom to make smart decisions together.

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We're Number 1 for customer satisfaction

We're Number 1 for customer satisfaction

The results are out! Our clients have rated us the highest on overall customer satisfaction in the 2020 South African Customer Satisfaction Index (SA-csi) for Life Insurance. They’ve also given us a thumbs-up as the financial services brand they are most likely to recommend to others.

Why we're No 1

Client
testimonials

Hear what our clients have to say and why client satisfaction is our key objective.
Nitya Naidoo

In the midst of the pandemic, I wanted to get my affairs in order. I made my daughter enter my details online, hoping someone would call me back to update my polices, which are almost 28 years old. I didn't have much hope. Until Sam from Metropolitan called me and assisted me over one weekend. He was professional and courteous. My only regret is that we did not cross paths sooner.

Nitya Naidoo
Mbalenhle Mnculwane

I seldom experience the kind of 5-star client service I received from Metropolitan, days after my beautiful mother passed from Covid complications. I can proudly say you treated me and those around me with dignity, love and respect. When I thanked the consultant, Alfred, he said "We are family". It felt like he was acknowledging my mother as his mother too. She would have loved that.

Mbalenhle Mnculwane
Cornelius Cronje

Thank you for settling my payout. Your consultant, Thando, is someone who can be trusted and I appreciate your professional way of working. Thank you for taking care of your clients.

Cornelius Cronje
Vimla Naidoo

The service I received from Luyanda in January 2021 is by far the greatest I have ever received from Metropolitan. She was kind, courteous and very helpful. Her voice really says it all.

Vimla Naidoo
David Mashosho

I would like to thank Shameela for her assistance: you showed your commitment by putting yourself in my shoes. The way you handled my situation proves that you are not in the position by mistake. You have shown that you really care about your company, and more about your customers. Thanks again and keep up the good work.

David Mashosho
Siduduzo Ntshangase

If it wasn't for Mrs C Petersen, her effort, and patience, I wouldn't be here. You truly understood my issue and remained calm. I hope everyone in a similar situation finds someone as passionate as you so they can get their claims paid out. Continue doing God's work and may you be blessed and continue touching people's lives.

Siduduzo Ntshangase
Phumla Rantoetse

I had to face my father's death and was still in mourning when money owed to me was paid back. I had no energy to fight but the Metropolitan consultant came to my rescue. My family and I really appreciate all of your efforts. Keep doing what you're doing.

Phumla Rantoetse
Phindo Zungu

Unfortunately, my family lost a loved one during the pandemic. I assumed that remote working and increased workload would lead to an inefficient claims process. I was wrong. As tragic as our situation was, your office and Ms Pat Nzama provided superior service, which deserves to be appreciated and applauded. My family would like to thank Metropolitan for the quality service they provided in our time of need.

Phindo Zungu
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